①. Corporate & Orders
Who operates loopcraftset?
The brand loopcraftset is an official commercial label fully owned and operated by The Establishment Group GmbH, a registered corporate entity established under the laws of Germany. Our registered address is An der Pönt 45, 40885, Ratingen, Germany. For any administrative or corporate inquiries, you can reach our team at crochet@loopcraftset.com.
What regions do you serve?
We proudly and exclusively serve crafting enthusiasts residing within the European Union and the United States. Our entire shipping infrastructure, legal frameworks, and customer support are dedicated to these two regions to ensure compliance and reliable service.
How long does it take to process my order?
Confirmed orders are systematically reviewed, prepared, and dispatched from our coordinated logistics facilities within one (1) to three (3) business days.
②. Shipping & Delivery
Which shipping carriers do you use and what is the delivery timeframe?
We cooperate with recognized premium international logistics networks, utilizing reliable services (such as DHL, FedEx, and UPS networks) to manage transit. Under normal customs and transit conditions, standard delivery to our destination regions in the EU and the US typically requires an estimated five (5) to twelve (12) business days from the date of dispatch. Please note that these timeframes are estimates and may vary slightly during peak shopping seasons.
How can I track the progress of my delivery?
Our operational system maintains consistent communication regarding your shipment. Automated tracking notifications and tracking numbers are issued to the email address provided during checkout at key operational milestones:
- Upon original dispatch from our fulfillment facilities;
- Upon arrival at primary regional logistics and customs hubs;
- When the package enters the local last-mile delivery stage.
What happens if my package exceeds the standard delivery timeframe?
If your shipment does not arrive within the estimated window, please notify our support team at crochet@loopcraftset.com. Our administration will immediately initiate a formal inquiry with the responsible carrier. Depending on the official carrier review, we will coordinate an appropriate remedy, including arranging a priority replacement dispatch or facilitating an order refund.
③. Payments & Security
What payment methods do you accept?
To ensure a secure, structured, and standard transaction experience, all payments on our platform are encrypted and securely processed via Stripe. We accept a comprehensive range of major payment instruments, including:
- Credit and Debit Cards: Visa, Mastercard, and American Express;
- Digital Wallets & Mobile Payments: Apple Pay, Google Pay, and other compatible local express checkout systems available at checkout.
Is my payment secure?
Yes, absolutely. We do not store full payment card details on our servers. All transaction data is handled directly by Stripe using advanced SSL/TLS encryption channels, maintaining strict compliance with the Payment Card Industry Data Security Standard (PCI-DSS).
④. Returns & Refunds
Do I have a legal right to cancel my order?
Yes. In strict compliance with regional consumer protection directives, customers residing in the European Union possess a statutory Right of Withdrawal. You have the right to cancel your commercial contract without providing specific justification within fourteen (14) days from the calendar day on which you (or a designated third party) acquire physical possession of the items. To exercise this right, please contact our support team at crochet@loopcraftset.com within the 14-day window.
What should I do if my items arrive damaged or defective?
We aim to deliver our kits in proper operational condition. If you receive merchandise that is structurally defective or damaged during transit, please notify our team via email at crochet@loopcraftset.com within seven (7) days of delivery. Please include your order number and clear photographic or video evidence illustrating the specific issue for prompt processing.
Do I need to return damaged items to receive a refund or replacement?
To ensure operational integrity and prevent fraudulent claims, all reported defects are reviewed systematically by our team. Upon verification of the clear digital evidence provided, we will arrange either a complete replacement or a standard refund, depending on your preference. While many cases can be resolved through digital verification, we reserve the right to require the physical components to be returned to our designated facilities for inspection prior to finalizing a resolution.