Thank you for purchasing from loopcraftset. This Refund and Return Policy outlines the structured conditions under which cancellations, returns, and refunds are processed for our customers located exclusively within Europe and the United States.

Our operations are managed by The Establishment Group GmbH, a registered corporate entity established under the laws of Germany. All procedures detailed below conform strictly to applicable European Union and United States consumer protection frameworks.

①. Right of Withdrawal (14-Day Cancellation Right)
In accordance with statutory consumer protection legislation applicable within our active jurisdictions, customers purchasing merchandise via www.loopcraftset.com possess a legal right to withdraw from their commercial contract without providing specific justification.

  • Withdrawal Window: The cancellation period expires after fourteen (14) days from the calendar day on which the customer (or a designated third party other than the carrier) acquires physical possession of the goods.
  • Notification Procedure: To exercise this right, you must inform us of your decision through an unequivocal statement sent via email to crochet@loopcraftset.com within the mandatory 14-day timeframe.

②. General Return Shipping Protocols and Regional Addresses
For standard returns initiated under the 14-day Right of Withdrawal or other authorized voluntary returns, items must be dispatched back to our designated regional infrastructure in proper, unused, and resalable condition.

To facilitate orderly processing and ensure successful credit, you must contact crochet@loopcraftset.com to receive a formal Return Merchandise Authorization (RMA) prior to dispatching your package. Based on your geographical residency, items must be returned to the corresponding destination below:

  • For Customers Located within Europe:
    The Establishment Group GmbH
    An der Pönt 45, 40885, Ratingen, Germany
  • For Customers Located within the United States:
    Please contact our customer relations team at crochet@loopcraftset.com to obtain the current designated domestic return address or fulfillment center routing details relative to your specific state jurisdiction.

Note: Unless otherwise explicitly specified by our administration due to specific operational circumstances, the customer remains responsible for covering the direct financial cost of shipping and returning the merchandise to the designated regional facility.

③. Damaged, Defective, or Non-Conforming Merchandise
We aim to deliver our craft kits in proper operational condition. If you receive merchandise that is visibly damaged, structurally defective, or non-conforming, our administration provides a secure and streamlined remedy process:

  • Reporting Requirements: You must notify our customer relations team via crochet@loopcraftset.com regarding the affected items within seven (7) days of delivery. To facilitate a prompt resolution, please provide your order number and clear photographic or video evidence illustrating the specific issue or transit damage sustained.
  • Inspection and Resolution: Upon systematic verification of the provided evidence, we will coordinate an appropriate resolution, offering either a complete replacement dispatch or an order refund. To ensure operational safety and protect against fraudulent claims, we reserve the right to require the return of the physical components back to our designated facilities, or alternatively, finalize a full resolution based on comprehensive digital verification at our sole discretion.

④. Transit Delays and Non-Delivery Refund Criteria
We cooperate with recognized premium carrier networks (including but not limited to DHL, FedEx, and UPS networks) to manage international transit, with standard delivery to destination regions requiring an estimated five (5) to twelve (12) business days under normal customs and transit conditions.

  • Notification of Delay: In the event that an order exceeds this estimated shipping timeframe, please notify our team at crochet@loopcraftset.com before taking further action.
  • Inquiry Process: Our administration will immediately open a formal inquiry and trace with the responsible carrier to determine the physical status of the shipment.
  • Remedial Action: Depending on the objective findings and official documentation provided by the carrier during the investigation, we will determine the appropriate solution, which includes arranging a complete replacement dispatch or facilitating a full order refund.

⑤. Refund Processing and Financial Instruments
When a refund is approved by our administration under the terms of this policy, the financial transaction will be systematically reversed back to the original method of payment utilized during the checkout process.

  • Eligible Payment Methods: Refunds are credited directly back to the original funding account, encompassing standard debit/credit instruments (Visa, Mastercard, American Express), mobile checkout frameworks (Apple Pay, Google Pay), or compatible digital wallets securely processed at checkout via Stripe.
  • Timeline: Once initiated by our administrative team, the processing window for the funds to reflect on your statement typically takes 5 to 10 business days, subject to the standard operational timelines of your financial institution or card issuer.

Should you require any further clarification regarding our refund mechanisms, regional return handling, or cancellation frameworks, please contact us directly at crochet@loopcraftset.com.