Thank you for choosing loopcraftset. This Shipping Policy outlines the structured guidelines, timelines, and logistical frameworks governing the delivery of our merchandise to customers located exclusively within Europe and the United States.

This platform is operated and managed by The Establishment Group GmbH, a registered corporate entity based in Germany, ensuring that all logistical practices align strictly with regional and international consumer transparency standards.

①. Dispatch Coordination and Processing
To ensure maximum operational control, compliance, and quality overview, all fulfillment processes are coordinated directly under the management of our corporate base:

  • Corporate Oversight Address: The Establishment Group GmbH, An der Pönt 45, 40885, Ratingen, Germany
  • Order Handling Interval: Confirmed orders are systematically reviewed, prepared, and dispatched within one (1) to three (3) business days following successful payment validation.

②. Shipping Destinations, Carriers, and Timeframes
We provide standard international delivery services exclusively to our designated destination regions, cooperating with premium logistics networks to maintain transit integrity:

  • Target Regions: Strictly limited to Europe and the United States.
  • Logistics Partners: We cooperate with established premier couriers utilizing reliable transport networks, including but not limited to DHL, FedEx, and UPS networks.
  • Estimated Transit Window: Standard delivery to specified destination regions generally requires an estimated five (5) to twelve (12) business days from the absolute date of dispatch under normal customs and transit conditions. Please note that transit times are estimates, and occasional variations may occur due to regional customs processing or peak carrier volumes.

③. Automated Tracking and Milestone Notifications
Our operational framework utilizes an automated logistical tracking system to provide complete transparency throughout the delivery journey. Detailed tracking numbers and updates are issued directly to the email address provided during checkout at the following critical milestones:

  • Dispatched: Sent immediately when the package is assigned a unique tracking number and departs our fulfillment system;
  • Logistics Hub Arrival: Sent when the shipment is successfully scanned into a major international or regional sorting and customs destination;
  • Out for Delivery: Sent when the local courier designates the package for final distribution to the customer’s specified address.

④. Delivery Discrepancies and Investigations
We aim to ensure that all packages arrive within our projected timeframes. However, external factors beyond our direct oversight (such as customs delays or severe weather conditions) may occasionally impact transit schedules.

  • Delayed Shipments: In the event that an order exceeds the estimated twelve (12) business day shipping window, customers are requested to notify our administration immediately at crochet@loopcraftset.com before taking further action.
  • Formal Inquiry Process: Upon receipt of such notification, our team will immediately initiate a formal trace and investigation with the responsible carrier to ascertain the current physical status and location of the package.
  • Remedial Measures: Based on the objective findings and official reports provided by the carrier regarding the delay, we will determine the appropriate solution to resolve the matter equitably, which includes coordinating a priority replacement dispatch or facilitating a full order refund.

⑤. Transfer of Risk
In alignment with mandatory consumer protection laws within our active jurisdictions, the legal risk of loss, theft, or physical damage to the merchandise remains our responsibility during transit. The risk transfers to the consumer only upon the physical delivery of the goods to the customer’s specified address or when physical possession is officially acquired by the consumer (or a designated third party).

Should you require any further information regarding our logistical structures, customs details, or the status of your shipment, please contact our administrative team directly at crochet@loopcraftset.com.