Please review these Terms of Service systematically before finalizing your purchase on www.loopcraftset.com (the “Site”). This platform is operated, owned, and managed by The Establishment Group GmbH (referred to herein as “we”, “us”, or “our”).
By accessing our Site and placing an order, you engage in our service and agree to be bound by the following institutional terms and conditions.
①. Corporate Identity and Governance
The business infrastructure behind the brand loopcraftset is established in Germany and adheres to rigorous European and international commercial transparency standards.
Corporate Body: The Establishment Group GmbH
Registered Office Address: An der Pönt 45, 40885, Ratingen, Germany
Official Correspondence Email: crochet@loopcraftset.com
Corporate Telephone: +49 2102 1016972
②. Order Processing and Shipping Framework
We provide our craft kits to consumers residing within Europe and the United States. To maintain operational consistency, our fulfilment follows a structured timeline:
Handling Interval: Confirmed orders are systematically reviewed, packed, and dispatched within one (1) to three (3) business days.
Transit Expectations: Standard delivery to our destination regions via premium carriers (such as DHL Priority, FedEx Priority, or UPS Priority networks) requires an estimated five (5) to twelve (12) business days from the date of dispatch.
Automated Tracking System: To ensure clear communication, our operational framework issues automated tracking updates to the email address provided during the checkout process at key operational milestones: upon original dispatch, upon arrival at primary international logistics hubs, and when the package enters the local delivery stage.
Delivery Discrepancies: In the event that a shipment exceeds the standard delivery window, our administration will initiate a formal investigation with the responsible carrier. Depending on the objective findings of the carrier review, we will coordinate appropriate remedies, which include arranging a replacement dispatch or facilitating an order refund.
③. Transfer of Risk and Ownership
In strict compliance with the European Consumer Rights frameworks and regional consumer protective legislation, the risk of loss, theft, or physical damage to the merchandise transfers to the consumer only when the consumer (or a designated third party other than the carrier) acquires physical possession of the items.
We maintain full responsibility for the integrity of the transit process until the physical delivery has been legally recorded as complete at the customer’s specified destination.
④. Right of Withdrawal (14-Day Cancellation Right)
In accordance with statutory consumer protection laws applicable within the European Union, customers purchasing merchandise via our Site possess the legal right to withdraw from the commercial contract without providing specific justification.
Withdrawal Window: The cancellation period expires after fourteen (14) days from the calendar day on which the customer (or a designated third party) acquires physical possession of the goods.
Notification Procedure: To exercise this right, you must inform us of your decision through an unequivocal statement sent via email to crochet@loopcraftset.com within the 14-day timeframe.
⑤. Damaged, Defective, or Non-Conforming Merchandise
We aim to deliver our kits in proper operational condition. If you receive merchandise that is visibly damaged or structurally defective, our administration provides a streamlined remedy process:
Reporting Requirements: You must notify our relations team via crochet@loopcraftset.com regarding the affected items. To facilitate a prompt resolution, please provide clear photographic evidence illustrating the specific issue sustained.
Exemption from Physical Return: For verified defective or damaged goods, customers are not required to return the physical components back to our facilities. Upon verification of the digital photographs provided, we will initiate an appropriate resolution, offering either a replacement dispatch of the affected components or a standard refund transaction.
⑥. Governing Law and Dispute Resolution
These Terms of Service and any separate commercial agreements whereby we provide services to you shall be governed by and construed in accordance with the statutory laws of Germany and applicable European Union directives. For consumers residing in the United States, applicable federal regulations and state consumer notification rules are respected where mandatory jurisdiction applies.
Should you require clarification regarding any administrative policy, delivery structure, or order requirements, please communicate with us directly through crochet@loopcraftset.com.