At loopcraftset, we deeply value open, efficient, and friendly communication with our global community of crafting enthusiasts. Whether you need assistance tracking your order, have questions about our crochet kits, or have a general business inquiry, our dedicated support team is here to help.
Corporate Contact Details
In compliance with international e-commerce and consumer transparency standards, all administrative, general, and commercial inquiries are processed through our central corporate office:
• Brand Name: loopcraftset
• Operating Company: The Establishment Group GmbH
• Registered Office Address: An der Pönt 45, 40885, Ratingen, Germany
• Corporate Telephone: +49 2102 1016972
• Official Customer Support Email: crochet@loopcraftset.com
Customer Support Guidelines & Hours
To help us resolve your inquiries as quickly and accurately as possible, please utilize our primary support channels:
• Message Submission: Please send your detailed inquiries directly to crochet@loopcraftset.com or use the contact form provided below. If you are inquiring about an existing order, please include your Order Number (e.g., #LCS1001) for faster processing.
• Response Standards: Our team reviews all incoming correspondence systematically. We aim to provide a comprehensive response within 24 to 48 hours during standard business days (Monday to Friday).
• Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (CET / Central European Time).
Thank you for your cooperation and trust. We look forward to supporting you on your crafting journey!